Conversity

  Finding and retaining skilled retail staff members can be incredibly challenging nowadays, particularly when you consider the statistic that between May 2022 and May 2023 the number of people employed in retail in the UK declined by 48%. This highlights that it is now harder than ever to engage and retain employees to become experts in your business.  There are many reasons that staff members can end up struggling. This ranges from the expectation for expertise from customers along with a highly personalised customer experience enhancement , to the rapid enhancements in technology that can sometimes feel daunting to some people. However technology can really help your staff and make their job easier when used correctly. Having the correct technology for both customer and staff member can allow your retail staff to focus more on delighting the customer, offering a good experience, while having all the tools and knowledge at their fingertips. One example of this is Con...